Skip to main content

Unexpected Error

This morning I wanted to quickly look up some information in a web application and was greeted with this message:

"Unexpected Error
The process did not complete. Details should follow.
An internal error doesn't allow to continue this process"

That's it. No contact information or any other way to report this issue. Calling the helpdesk does not help either because I don't even know the name of this application as the URL just contains three letters "SMT" and - frankly - I don't really care how that application is called.

But what really bothers me is the fact that the developer (and architect) of this system settled for unexpected errors to happen, instead of catching them and leading the user to a useful message where they could report the issue and get help.

Note to developers: Nobody blames you if there are bugs in your piece of software. But you haven't done your job if there are any unexpected errors not handled as professionally as we expect the rest of your system to be.

Labels

Labels:

Comments

Post a Comment

Popular posts from this blog

Sony is evil

I just so agree with Todd: Bad Company of the Year Award! : The company that I am putting at the top of my list is a 4 letter word so foul, that it has been banned from my home. I have asked my wife who is Japanese to refrain from buying any of their products for the next 5 years. The Bad company of the year is no other than SONY… Sony is just a big no-buy company. My girlfriend knows why Sony is evil and we both will rather buy a more expensive or less appealing product from a competitor. " Sony is evil " has only 726 hits on Google, but this will increase. Edit: More about the damage Sony does: Artists revolt against DRM Portable stereo's creator got his due, eventually
Post a Comment
Read more

Why did Microsoft cripple Groove?

I'm currently trying to use Microsoft Groove 2007 as a collaboration tool to gather requirements. What I like about tools like Groove is: - You can open and edit an entry without having to start an additional application (like word, excel) - You can copy and paste pictures (screenshots) directly into an entry - You don't have to save and re-attach changed files - You can work offline - Groove works inside and outside of our network out-of-the-box - We have (as a Microsoft Gold Partner) 100 licenses available What I don't understand about the current offering is that a lot of tools available in the last version have been removed: The following tools and toolsets are no longer available for adding to new or existing workspaces : Contact Manager, Discussion, Document Review, Outliner , Task Manager, Text, Tic- Tac -Toe, Web Links, Welcome Page, Advanced Project Toolset , and Mobile Workspace for SharePoint . (Source: Microsoft Office Groove Help) There is also a large set ...
3 comments
Read more

Requegesis

Requegesis is the critical interpretation of requirements. It’s at the same time an art and methodical approach to understand history, origin, background (also cultural), criticality and validity of requirements. The goal of requegesis is to find the best functional response to requirements while taking liberty in their interpretation. The word “requegesis” itself is a portmanteau - a linguistic blend - of the two words “requirement” and “exegesis”. The first part of the word “requ” is used in the traditional sense of the " singular documented physical and functional need that a particular design, product or process must be able to perform ". The second part of the word exegesis (from the greek “to lead out”) is the “ critical explanation or interpretation of a text, particularly a religious text. “ I think exegesis with the connotation of being used for religious texts underlines the way some requirements being treated as sacrosanct rather than critically interpreted ...
Post a Comment
Read more